This Privacy Policy describes how Pool4You Oy collects and processes personal data. By using our services, you accept the data processing principles described in this policy. The processing of personal data is primarily based on the management of customer relationships, the fulfillment of contracts or statutory obligations.
Controller
Pool4You Oy
Ylistönmäentie 31
40500 Jyväskylä
Business ID: 0522611-3
Purpose of data processing
Pool4You processes personal data for the following purposes:
- Managing customer relationships and communication
- Processing, delivery, archiving, and accounting of orders
- Handling warranty claims and complaints
- Providing a safe and functional service
- Developing customer experience and services
- Business statistics and management
- Prevention of misuse
Data collected
We collect only the information necessary for the service. The primary source of information is the customer themselves.
Information provided by the user:
- Identification data such as name
- Contact information such as phone number, email address and postal address
- Billing information
- Marketing communication consents
- Information provided through contact forms
Information observed from the use of the service:
- Website browsing and usage data through analytics
- Device identification data
- Data processing and disclosure
Personal data is processed only by Pool4You Oy employees whose job duties require it. Use of the systems requires personal identification.
We transfer necessary information to third parties only to implement the service, such as for electronic invoicing and order logistics. All data transfer occurs through encrypted connections. We use only trusted partners who comply with the requirements of the EU General Data Protection Regulation. Partners do not have the right to use the data for their own purposes.
Data storage and protection
Customer data is stored in secure data centers and databases with restricted access. We follow good data protection practices and monitor data processing.
We retain data only as long as necessary to fulfill the defined purposes. The retention period is also influenced by legislation, such as the Accounting Act, and any potential open liabilities.
Rights of the data subject
The data subject has the right to:
- Review data concerning themselves
- Request rectification or erasure of data
- Restrict or object to the processing of data under certain conditions
- Withdraw their consent for marketing
Requests for data erasure and other inquiries should be directed to our customer service. If you notice deficiencies in our operations, you have the right to lodge a complaint with a data protection authority.
Website tracking and cookies
Pool4You websites utilize cookies and similar browser based functions, such as local storage. These are small files created by Pool4You websites that allow us to collect analytics about website users and provide better functioning web pages.
By default, cookies stored in the browser remain for one month unless they are deleted separately. Cookies can be deleted through the settings of the browser used. When a customer visits Pool4You websites again, new cookies are stored in the browser. Acceptance of cookies and their use is mandatory.
Browsing of Pool4You pages is tracked using Google Analytics. This analytics helps, among other things, to analyze and develop the operation of the websites and the online store. The data is not identifying, meaning a person cannot be identified based on the collected analytics.
Changes to the Privacy Policy
We develop our services continuously, which is why we may update this privacy policy. Changes in legislation may also result in update requirements. We will notify our customers separately of any significant changes.
More information
Our customer service will assist you with any additional questions: pool4you@pool4you.fi or (switchboard) (+358) 10 5058 650.